These Terms of Service govern the use of Feyoria’s website and all transactions conducted through it. By accessing or purchasing from this site, visitors acknowledge that they have read, understood, and agreed to these terms. These terms provide clear information regarding the relationship between the customer and Feyoria, including conditions related to orders, payments, deliveries, returns, and limitations of responsibility. Feyoria encourages all users to review this page carefully before placing an order.
Feyoria operates as an online pet care retailer providing a platform for customers to browse and purchase pet care products. The website and its contents are intended solely for lawful personal use. Any individual accessing the site must be at least 18 years old or using the site under the supervision of a parent or legal guardian. By continuing to browse or purchase from the website, the customer confirms compliance with all applicable local, state, and federal laws.
Feyoria reserves the right to update or revise these Terms of Service at any time without prior notice. Changes take effect immediately upon publication on this page.
Use of the Website
The Feyoria website is provided for personal and non-commercial use. Users agree not to reproduce, distribute, modify, or exploit any content, design, or product information from the site for any unauthorized purpose. Any misuse of the site or attempt to interfere with its operation may result in suspension of access and legal action if necessary.
All product descriptions, ingredients, formulation details, and photographs on the Feyoria website are for informational purposes. While every effort is made to ensure accuracy, variations may occur due to display differences or manufacturing adjustments. Feyoria reserves the right to modify product information, pricing, or availability at any time.
Account Responsibility
Customers may create an account to manage order history. Users must provide accurate, complete, and current information. The customer is responsible for maintaining the confidentiality of login credentials and for any activity conducted under their account. Feyoria shall not be liable for any unauthorized access arising from the customer’s failure to protect their credentials.
Order Acceptance and Processing
All orders placed through the Feyoria website are subject to verification and acceptance. A confirmation email acknowledging receipt of an order does not guarantee acceptance. Orders may be canceled or delayed if issues arise with payment authorization, product availability, or shipping address validation. Processing typically occurs within one to three business days. If an order cannot be fulfilled, Feyoria will promptly contact the customer to discuss alternatives or a refund.
Pricing and Payments
All prices listed on the Feyoria website are shown in U.S. dollars. Feyoria reserves the right to update prices without prior notice; however, the price at the time of a confirmed order will be honored. Accepted payment methods include Mastercard, Visa, American Express, UnionPay, Apple Pay and Google Pay as secure payment methods as listed at checkout. Customers agree to provide accurate billing information. Feyoria does not store full payment information and uses secure third-party processors to protect data during transactions.
Shipping and Delivery
Feyoria currently ships only within the United States. Orders are processed Monday through Friday, excluding holidays, with a cut-off time for same-day processing at 5 PM (GMT-05:00).
- Processing Time: 1–3 business days.
- Transit Time: 2–4 business days.
- Total Delivery Timeframe: 3–7 business days.
- Shipping Rate: A flat rate of $5 USD applies to all orders.
Once an order is shipped, customers will receive a tracking number via email. Feyoria is not responsible for delays caused by carrier mishandling or incorrect shipping addresses provided by the customer.
Returns, Refunds, and Exchanges
Feyoria provides a transparent return and refund process. Customers may return or exchange any item within ninety (90) days of delivery, provided it remains in its original condition, is unused/unopened with protective seals intact, and includes all original packaging.
- Returns are accepted for both defective and non-defective items.
- No restocking fees apply.
- Customers are responsible for the return shipping label unless the product is defective or incorrect.
- Refunds are processed within fourteen (14) business days after the returned item is received and inspected.
Intellectual Property
All text, images, graphics, and logos displayed on the Feyoria website are the property of Feyoria or its licensors. Any unauthorized commercial use, duplication, or modification is prohibited.
Limitation of Liability
To the extent permitted by law, Feyoria shall not be held liable for any indirect, incidental, or consequential damages arising from the use of the website or purchase of products. Feyoria’s total liability shall not exceed the total amount paid by the customer for the order in question.
Governing Law
These Terms of Service are governed by the laws of the State of Ohio, United States. Any disputes arising out of these terms or the purchase of products shall be resolved through negotiation. If unresolved, the matter may be submitted to a court of competent jurisdiction within Ohio.
Contact and Support
For any questions regarding these Terms of Service, customers are encouraged to reach out to support@feyoria.store during business hours.
Business Information
- Feyoria
- 09:00 AM - 05:00 PM, Monday to Friday (GMT-05:00)
- support@feyoria.store
- 2700 Erie Ave, Cincinnati Ohio 45208, United States